Introducing AVA AI

Every interaction with AVA begins the same way: Create a Task in Podio and assign it to AVA.

That single action activates her intelligence. She analyzes the task title and description, identifies the user’s intent, determines context, and initiates the appropriate course of action — all within moments.

There are no complicated commands, plug-ins, or training sessions required.
Once assigned, AVA takes it from there — interpreting, reasoning, and responding directly within your workspace. She is your always-available assistant, operating continuously across items, tasks, and connected processes throughout your organization.

At her core, AVA is built to understand natural language. She interprets user phrasing, adapts to your organization’s communication style, and acts accordingly. Whether instructions are direct or conversational, she identifies what needs to be done and responds with precision.

Her intelligence continuously evolves, allowing her to recognize new terminology, emerging patterns, and contextual nuances unique to your organization.

AVA’s capabilities are not confined to predefined automations.
When a request does not match a dedicated operational task, she continues to respond intelligently — using whatever information she has available within the referenced Podio item, related items, or your synchronized data environment.

She can explain, interpret, and analyze contextual details without performing any operational action unless explicitly instructed.
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For example, she can assist with:

This unrestricted reasoning mode allows users to engage naturally — asking AVA for help, clarification, or explanation on virtually any topic related to their work environment.
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She is not limited by rigid workflows or predefined triggers, ensuring that her usefulness extends far beyond automation.

AVA not only processes data — she understands tone. She reads the emotional intent of a user’s message and adjusts her communication style accordingly. Whether a user is neutral, inquisitive, frustrated, or impatient, AVA’s response remains measured, composed, and effective.
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When emotions run high, she responds with composure — sometimes even light humor — ensuring that her interactions remain human, balanced, and calm. This adaptability allows teams to communicate with AVA naturally, without the stiffness or limitations of traditional automation tools.

If AVA cannot confidently identify a specific action, she still responds with clarity and purpose. Rather than returning an error or ignoring the request, she:

Her responses are never dismissive — every message is crafted to educate, guide, and keep the user moving forward.

Each interaction with AVA strengthens your organization’s private intelligence.
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Her outputs, summaries, and responses become part of your secure data environment, forming a foundation for more powerful future functionality such as Agentic AI and Retrieval-Augmented Generation (RAG).

Over time, AVA becomes increasingly aligned with your organization’s structure, terminology, and workflows — growing more capable, contextual, and efficient the more she is used.

Whether your business operates in construction, real estate, education, healthcare, or beyond, AVA adapts instantly.

She is designed to fit your operations, your data, and your team.

Before exploring AVA’s routing intelligence and automation features, it is important to understand the security foundation that protects your organization’s information.
Every interaction with AVA AI is isolated, encrypted, and processed exclusively within your private organizational environment.

All synchronized data is protected by end-to-end encryption at rest and in transit using AES-256 encryption standards.

Each organization’s dataset is isolated through tenant-level encryption keys, ensuring that no external entity — including ThatApp.io administrators — can access your organization’s data without explicit authorization.

All interactions between your users and AVA AI are contained within your organization’s private data environment. No other organization, client, or third-party service can access this information. Each tenant’s AI instance is fully isolated within the ThatApp.io infrastructure.

Your organization’s data is never used to train AVA or any external model. All responses are generated dynamically from your organization’s inputs and stored securely for your exclusive use.

Each request is processed by dedicated, stateless AI models that retain no memory or historical context beyond your controlled data environment. This ensures that every interaction remains private, ephemeral, and self-contained.

Responses generated by AVA AI are automatically written back to:

This stored context enables advanced Agentic AI and RAG-based automation in the future. The more your organization engages with AVA, the more capable she becomes — trained exclusively on your own data, never shared or exposed externally.

To maintain transparency and predictable costs, AVA AI services operate on a token-based billing model.

Processing costs are calculated at $10.00 per 1,000,000 tokens per month, automatically scaling with your organization’s usage.

This pricing structure ensures that advanced AI automation remains accessible, predictable, and cost-efficient for every team.

As a ThatApp.io SYNC subscriber, your organization will have access to our entire suite of AVA AI capabilities. No additional setup is required.

AVA AI represents the next generation of intelligent automation — built for Podio users who demand more than simple task automation.

She is secure, adaptive, and endlessly capable — your organization’s private automated virtual assistant, ready to transform how you work.