How Token Billing Works
AVA’s billing model is usage-based, meaning your organization is only charged for the exact amount of processing power used per task.
Each AI interaction (such as “Get Item Health” or “Create Item Summary”) consumes tokens based on:
The volume of text analyzed (fields, comments, relationships, etc.)
The complexity of the response generated
The number of calculations or summaries produced
Both the incoming data and the generated output count toward the total token usage.
1 Token ≈ 4 characters of text.
For reference, a short sentence (around 20 words) uses roughly 25–35 tokens.
Current Billing Rate
Rate | Description |
$3.00 per 100,000 tokens | Equivalent to $0.03 per 1,000 tokens or $30.00 per 1,000,000 tokens. |
This rate applies to all organizations using AVA AI through ThatApp.io SYNC.
Charges are based on cumulative monthly usage and are automatically calculated and displayed in your organization’s billing summary.
How Token Usage Appears in Your Data
Each time AVA completes a task, several billing-related fields are recorded alongside the response:
Field | Example Value | Description |
ai_billing_rate | $3.00 / 100k tokens | Current billing rate per token. |
ai_tokens_used | 12,006 | Total tokens used for analysis and output generation. |
ai_billing_total | 0.36018 | Total cost for that task (in U.S. dollars). |
task_action | Get Item Health | Operation AVA performed. |
task_id | 306769193 | Internal tracking reference for billing and support. |
Examples of Real Token Usage
Task Action | Tokens Used | Cost (USD) | Description |
Get Item Health | 12,006 | $0.36 | Full record analysis including duplicate detection and recommendations. |
Create Item Summary | 2,569 | $0.08 | Standard item summary using only item fields and comments. |
Create Item Summary (Expanded) | 42,385 | $1.27 | Deep, multi-record summary with relationships and detailed recommendations. |
Delete Duplicate Files | 1,308 | $0.04 | Lightweight cleanup task removing redundant attachments. |
Create Comment Timeline | 28,657 | $0.86 | Comment summarization and chronological report generation. |
Get Item Health (Large Record) | 44,562 | $1.34 | High-volume item analysis with 900+ files and multiple relationships. |
What Influences Token Usage
Token counts vary depending on data size and request detail.
Task Type | Typical Tokens | Approx. Cost (USD) |
Short summaries or simple tasks | under 3,000 | ≈ $0.09 |
Complex multi-record analyses | 30,000–50,000 | ≈ $0.90–$1.50 |
Extremely large item reviews | 70,000+ | ≈ $2.10+ |
Tasks like “Delete Duplicate Files” or “Review Duplicate Comments” usually cost less because they involve minimal analysis and output.
Summary
Billing is automatic, transparent, and proportional to your actual usage.
Each AVA action logs its own token usage and cost.
Rate: $3.00 per 100,000 tokens ($30.00 per 1,000,000 tokens)
Basis: Per organization, per month
AVA’s token-based billing ensures fairness, scalability, and visibility — allowing every action you assign to remain measurable, predictable, and cost-efficient.